Shipping policy
Thank you for shopping at Metrodok. We’re committed to delivering your order quickly and safely, with Free Standard Shipping on all orders across the U.S.
Processing Time
All orders are processed within 1–3 business days after payment is received. Orders are not processed on Sundays or public holidays.
Shipping Time
Our Free Standard Shipping typically takes 5–9 business days after your order is processed.
Shipping Fees
We proudly offer 100% Free Shipping on all products—no minimum purchase required.
Shipping Carriers
Depending on your order’s size and destination, we ship through reliable carriers like USPS, FedEx, or UPS to ensure safe and timely delivery.
Order Tracking
Once your order is shipped, you will receive an email with tracking details to monitor your delivery status.
Shipping Coverage
We currently ship within the United States only. International shipping is not available at this time.
Incorrect Address
Please double-check your shipping address before placing the order. We are not responsible for delivery issues caused by incorrect or incomplete addresses.
Lost or Damaged Packages
If your package is lost or arrives damaged, contact us within 30 days of delivery. We’ll work to resolve the issue or resend your item if necessary.
Need Help?
Email: info@metrodok.store
Phone: +1 (850) 213-9311
Business Hours: Monday – Saturday, 9 AM – 5 PM (GMT-5)