Frequently Asked Questions

1. What type of products do you sell?  
At Metrodok, we offer a variety of products focused on Home Decor, Smart Devices, and more – all designed to enhance modern living.

2. How long does shipping take?  
We process orders within 1-3 business days. After processing, transit time is typically 5-9 business days depending on your location.

3. Do you offer returns and refunds?  
Yes. We offer a 30-day return window. Once we receive the returned item, refunds are processed within 10 business days.

4. How can I track my order?  
Once your order ships, you will receive a confirmation email with a tracking number and link.

5. What payment methods do you accept?  
We accept major credit/debit cards including Visa, MasterCard, American Express, and more.

6. Is my payment information secure?  
Absolutely. All transactions are encrypted and securely processed via trusted payment gateways.

7. How can I contact customer support?  
You can reach us via:
- Live Chat: Available on our website  
- Phone: ‪+1 (850) 213-9311 
- Email: info@metrodok.store